Straight Answers for Real Account Questions
We built this FAQ to cut through the noise. Instead of pointing you somewhere else, we spell out exactly what happens when you fund your account through PayPal, send a withdrawal to your Venmo wallet, or load a Play+ prepaid card for the first time. Every answer here reflects how the platform actually operates — the same steps our support team walks
through when you reach out. Account access depends on your state's current rules, so eligibility questions are answered with that in mind. We've organized everything by the topics that come up most: payments, identity checks, account settings, and how to reach us when the FAQ doesn't cover your specific situation. Players in Chicago and Los Angeles tell us the same handful of
questions come up repeatedly — those are the ones we tackled first. If you've got a question not listed here, live chat is open and a real person picks it up.
- PayPal
- Venmo
- Play+